Your enquiry stays purposeful.

Information you provide

When you contact us, you may provide your name, contact details, delivery postcode and order requirements. Please do not submit passwords, payment-card details or unnecessary identity documents.

How information is used

Information is used to respond to enquiries, confirm product and delivery details, provide customer support, prevent misuse and meet legal obligations.

WhatsApp and external services

WhatsApp is an independent service with its own privacy terms. Opening a WhatsApp link transfers you to that service. Review its policies before sending information.

Retention and rights

Records are retained only as reasonably necessary for service, transaction, security and legal purposes. You may ask the order desk to correct or delete eligible personal information.